We sincerely hope that you will be happy with your Basic Trailer Parts product. We take the utmost care and pride in our products and we are fully committed to having satisfied customers.
We have made every effort possible to make sure that your product will resemble the image that you have seen on our website. However, since each monitor quality will be different from others, we can’t guarantee that the final color and the final look will exactly match your product. Please forgive us for any inconvenience caused.
In the unlikely event that you are not satisfied with your product or if you have not received your product, you can use the steps below to process your return and any applicable refund.
PROBLEMS WITH DELIVERY OF PRODUCT
In case there is any issue with the product delivered, such as a damaged product or defective casing, then you may contact us at firstname.lastname@example.org within 48 hours of delivery, so that we can take the necessary steps to resolve the issue. Please also send us a picture of the product and its packaging along with a detailed explanation of the issue.
Unfortunately, we do not allow exchanges. In case you wish to change your product, please first initiate a return and refund process as explained below and then please re-order your new product.
You can cancel a product before it is shipped to your location. If you wish to cancel a product, before it is shipped, we will immediately issue a refund. Once a product is shipped, cancellation is no longer possible, and you must then follow the return and refund process as described below.
If you are not satisfied for any reason with your product, you can return it to us within 30 days with no questions asked.
A product can be returned within 30 days of the delivery date. The product must not be used, and it must be in its original packaged condition and with its original packing and original tags. Products without their original package will not be accepted for return. You will be responsible for the shipping and delivery charges for returning the product. You must email us at email@example.com before returning the product to us.
Once we receive the returned product and confirm that it is in its original condition, then a refund will be issued within 3 days. Once a refund is processed, you will receive an email notification from us to your email address in our records.
Payments made by PayPal will be returned by PayPal and payments made by credit card will be returned to the same credit card. However, due to circumstances beyond our control, we are not responsible for the return times of payments once it is released by our company. A typical process takes about 3-5 working days, but in some cases, it may take as long as 30 days. In case, you do not receive your refund within 30 days, we suggest that you contact your credit card provider to track your payment. You can also contact us for our assistance at firstname.lastname@example.org.
If there are any international customs taxes or duties paid, this lays solely in your responsibility as the customer. Depending upon the applicable laws at your location, you may be eligible for a refund of any customs taxes or duty payments through your local government.
In the unlikely event of a lost order, please contact us immediately for assistance and for further information as well as for a possible refund. However, depending upon your location, certain waiting times may apply as per the shipping carrier delivery times.