At Basic Trailer Parts, we are committed to the quality of our products and the satisfaction of our customers. Shipping and Delivery are also an important part of our overall quality process and we take the utmost measures to ensure that the shipping and delivery of your products are processed as smoothly as possible.

Delivery Processing

We will process your order within 1-7 business days and ship accordingly. In certain cases, it may be possible for us to process a priority handling within 1-2 business days. Once your order is processed, you will be notified by email to the email address in our records.

Shipping Fees

Shipping comes with a fee depending on the location via TNTexpress. Please contact us at sales@basictrailerparts.com.au for any questions regarding expedited shipping options to your location.

Delivery Times

Once your order has been processed and shipped with TNTexpress, delivery times may vary depending upon your location. Usually orders will take between 3 to 10 business days. During certain holiday times, and during certain peak seasons, shipments may take as long as 30 business days. Unfortunately, delivery times are out of our control; however, please feel to contact us to get help tracking your product.

Delivery Tracking

Delivery information may not be updated regularly. Please note that we have no control over this and thus we don’t take responsibility for delivery tracking. If you have asked for expedited delivery, please contact us at sales@basictrailerparts.com.au so that we can also assist with the tracking of your product.

Delivery Arrival

If you have ordered more the one product, delivery times for each product may vary as not all products may be delivered from the same warehouse or same location. Please don’t be alarmed if you receive some products earlier than others. Usually most products will arrive within days of each other.

Loss of Product

In case you don’t receive your product within 60 business days or if your product becomes untraceable, then you may be eligible for a refund. Please read our return and refunds page for more information.

Delivery Queries

In case you have any specific questions about the shipping and delivery process, please feel free to contact us at sales@basictrailerparts.com.au as we will be more than happy to assist you. Delivery is also part of our satisfaction process and we would be happy to assist you within our means.

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